Download the Terms and Conditions of Use


About Telefónica Digital España, S.L.U.

Telefónica Digital España, S.L.U. (“Telefónica Digital”), en cumplimiento de la Ley 34/2002, de 11 de julio, de servicios de la sociedad de la información y de comercio electrónico, le informa de que:

  • Su denominación social es Telefónica Digital España, S.L.U. Su CIF es B-83188953, Inscrita en el Registro Mercantil de Madrid, al tomo 17.279, folio 128, hoja M-296237.
  • Su domicilio social está en C/ Gran Vía, n.º 28, 28013 de Madrid.

The access to and/or use of website gives you the status of USER, which involves the acceptance of the terms and conditions contained in this Legal Notice, which apply regardless of other applicable particular terms of business. In particular, and merely indicative and not an exhaustive list, the User agrees not to use this website:

  • For illegal purposes or in relation to illicit activities or offences.
  • For commercial nor Business purposes.
  • For infringing any intellectual and industrial right owned by Telefónica Digital or by third entities.
  • Will not do any unauthorized access, alteration, destruction, or attempt to do it by any means, mechanism, device or technology.
  • User shall not perform reverse engineer decompile, disassemble, or attempt to discover or modify by any way the source code underlying of the systems.

All rights reserved.

  1. website, its source code and any item of the content are protected by intellectual and industrial rights owned by Telefónica Digital They shall not been used, sold, reproduced, distributed modified, public communicated without prior express authorization of the rights holder.
  2. Telefónica Digital will not request Personal Data from Users except in sections where users is informed about it. In order to process data according to applicable legislation, User shall give prior and express consent by accepting the Privacy Policy.
  3. Telefónica Digital reserves the right, at any time and without prior warning, to alter and update the information contained in the web site, the configuration and presentation of the site, and the access conditions.
  4. Telefónica Digital cannot guarantee that there will be no interruptions or errors in access to the web site or in its content, nor that the latter is up-to-date, although it will strive to prevent and remedy any such interruptions and errors and to update content, if necessary.
  5. Both access to this web site and the use made of the information contained therein is the exclusive responsibility of the user. Telefónica Digital shall not be responsible for any consequence, damage or injury that may result from access or use of the information. Telefónica shall not be responsible for any possible security errors which may occur nor for any possible damage to the user’s computer system (hardware and software), or to the files or documents stored therein, caused by the presence of a virus in the computer used by the user to connect to the web site’s services and content, by the malfunctioning of the browser or by the use of out-of-date versions of the said browser.
  6. Telefónica Digital assumes no responsibility whatsoever in respect of connection to or the content of third party links contained on the web site, nor does it guarantee the absence of viruses or other elements in the said links which may cause alterations to the user’s computer system (hardware and software), documents or files, including responsibility for any damages of any kind caused to the user for this reason.
  7. Telefónica Digital owns the industrial property rights relating to its products and services, and specifically those relating to the “Telefónica” registered trademark. With regard to third party products and services mentioned on the web site, Telefónica, Digital acknowledges the claim of the owners to the corresponding industrial and intellectual property rights, their mere mention or inclusion in the web site according Telefónica Digital rights or responsibility whatsoever in respect of the said products and services, nor implying any endorsement, sponsorship, or recommendation on the part of Telefónica Digital.
  8. Unauthorised use of the information included on this web site, its sale to third parties, and any breach of Telefónica Digital’s Intellectual or Industrial Property rights shall give rise to the legally established responsibilities.
  9. All third party links to this web site must be to the homepage.
  10. Telefónica Digital and the user, expressly waiving their right of recourse to any other jurisdiction, hereby submit to the jurisdiction of the Courts of the user’s place of residence for the resolution of any dispute that may arise in relation with access to this web site. If the user’s place of residence is outside of Spain, Telefónica Digital and the user, expressly waiving their right of recourse to any other jurisdiction, hereby submit to the jurisdiction of the Courts of Madrid (Spain).

Last updated: January 2017

Privacy Policy of Telefónica Digital España, S.L.U.

TELEFÓNICA DIGITAL ESPAÑA, S.L.U. as the owner of website, advises users l that the companies comprising the TELEFÓNICA Group abide by current Spanish legislation on matters of personal data protection, users’ privacy and the secrecy and security of personal data, as provided in Organic Law 15/1999, of 13 December, governing Personal Data Protection and in Royal Decree 1720/2007, of 21 December, which approve the Regulations that develop Organic Law 15/1999, by adopting the necessary technical and organizational measures to avoid the loss, misuse, alteration, unauthorized access or theft of the personal data provided, taking into account the state of the technology used, the nature of the data and the risks to which it is exposed.

This is the applicable Privacy Policy for website owned by Telefónica Digital España S.L.U. (herein “Telefónica Digital”) related to personal data request with the purpose of contacting us.

Specifically, TELEFÓNICA Digital España informs users that in order to comply with applicable legislation shall:

  • As data controllers, incorporate personal data into files property of Telefónica Digital and registered in the Spanish Agency for Data Protection.
  • Not Process, apply or use personal data for any purpose other than as required and is necessary to improve the web site.
  • Destroy data when left to be necessary for this purpose or when requested rights exercise by the user.
  • Take appropriate technical and organizational measures against unauthorized or unlawful processing of the personal data and against accidental loss or destruction of, or damage.

Not sharing personal data with third entities other tan Telefónica Digital. Any data transfer shall be properly communicated to users.

Any transfer of the personal data of users of this portal to third parties shall be duly communicated to those affected, specifying the identity of the recipients of the data and the uses to which they will be put.

Last updated: January 2017

Telefónica Digital España S.L.U. Cookies Policy

In compliance with Spanish law governing the use of cookies in relation to providing electronic communications services, set out in Royal Decree-law 13/2012 of 30 March, we hereby inform you about the cookies used on Telefónica SA’s website, (hereinafter, the website) and the reason for their use. Similarly, Telefónica SA informs you that by browsing the website, you agree to our use of cookies.

What are cookies and what are they used for?

A cookie is a file that is downloaded to the computer, tablet, smartphone or any other device on accessing certain websites. Cookies allow a website to store and retrieve information about a user or device’s browsing habits and depending on the information it contains and how the device is used, they can be used to recognise a user. Under no circumstance can cookies damage your device. In fact, enabling cookies helps us to identify and resolve possible errors.

Identifying cookies

Below is a list of cookies arranged into a series of categories. However, bear in mind that a cookie could be included in more than one category.

Cookies according to the entity that manages them:

Depending on the entity that manages the server or domain from which the cookies are sent and which processes the data they contain, cookies can be classified into:

  • First-party cookies: These cookies are sent to the user’s device from a server or domain managed by the publisher and which provides the service requested by the user.
  • Third-party cookies: These cookies are sent to the user’s device from a server or domain that is not managed by the publisher but by another entity that processes the data collected through cookies.
  • If cookies are installed from a server or domain managed by the publisher but the information collected though them is managed by a third-party, they are not classed as first-party cookies.

Types of cookies according to how long they remain activated:

Depending on how long they remain activated on the device, cookies can be divided into:

  • Session cookies: These cookies are designed to gather and store data when the user accesses a website. They are usually used to store data that is only needed to provide the service requested by the user on one occasion (e.g. a list of products purchased).
  • Persistent cookies: These cookies are stored on the device and can be accessed and managed over the period of time defined by the entity in charge of the cookie, which can range from minutes to several years.

Cookies according to their purpose:

Depending on the purpose of the data collected through the cookie, cookies can be divided into:

  • Technical cookies: These cookies allow the user to browse a website, platform or application and use the options or services available, such as control traffic and data communications, identify the session, access areas with restricted access, remember the items included in an order, carry out the purchase process for an order, complete an event registration or participation form, use security components while browsing, store content to play videos or sounds or share content on social networks.
  • Personalisation cookies: These cookies allow users to access the service with some general features defined by default according to a series of criteria on the user’s device, such as language, browser used to access the service, regional settings from which the service is accessed, etc.
  • Analytics cookies: These cookies allow the entity in charge of them to track and analyse the behaviour of users of the websites to which they are linked. The information collected by these cookies is used to measure the activity of the websites, applications or platforms and to compile browsing profiles of the users of these websites, applications and platforms in order to make improvements based on analysing the data on how users use the service.
  • Advertising cookies: These cookies allow the advertising space that the publisher has included on the website, application or platform used to provide the service to be used as efficiently as possible based on criteria such as edited content or how frequently advertisements are shown.
  • Behavioural advertising cookies: These cookies allow the advertising space that the publisher has included on the website, application or platform used to provide the service to be used as efficiently as possible. These cookies store information about user behaviour collected by constantly monitoring their browsing habits, which allows a specific profile to be developed to display advertising accordingly.

The cookies used on our website are first-party and third-party. They allow us to store and access information related to the language, the browser used and other general features defined by the user and to track and analyse their activity in order to improve our services in a more efficient and personalised way. Telefónica SA does not use advertising or behavioural advertising cookies.

Cookies offer many benefits when providing information society services, as they: (i) help users to browse the website and access the services available; (ii) save users from having to configure the general features defined by default whenever they access the website; (iii) aid improved functioning and services provided by the website, after the corresponding analysis of the information collected via the cookies installed.

Telefónica SA does not collect or store your personal data (for example, name and address) and therefore, this data cannot be used to identify you.

However, you can configure your browser, allow or block cookies, or select those that can be installed and those that cannot by following the procedure for the browser used:

On its website, Telefónica SA uses:

Session cookies:

Session cookies are stored and are temporary, that is, they expire when the user finishes browsing the website. These cookies do not permanently store any data on the hard disk of your computer.

This is a table of Cookie’s information

Analytics cookies:

Telefónica SA stores Google Analytics cookies on the user’s device. Users can exclude their individual activity using the exclusions systems provided by Google Analytics.

More information: Google Analytics Cookie Usage on Websites.

Cookies used by external content providers’ plug-ins:

The cookies used by external content providers’ plug-ins are necessary for users to access content or services provided by third-parties, such as videos hosted on YouTube, geographic locations in Google Maps or offering information about how many times the page of our website being viewed has been rated by Google+1. They are governed by the terms of their respective cookie policies.

Google plug-in cookies

Telefónica SA uses Google external plug-ins. Using them involves sending cookies.

For more information, see: How Google uses cookies

The information collected by the Google external plug-ins on our website, including the user’s IP address, can be sent to Google and stored on its servers. This information is managed entirely by Google. These cookies do not identify users in-person unless they are logged in to Google, in which case they are linked to said Google account.

For more information, see: Types of cookies used by Google

Telefónica SA uses the Google Maps to display geographic locations (our offices and other locations).

Some parts of Telefónica SA’s website contain incrusted YouTube videos. The cookies implemented by Google on any page that includes a YouTube video are used to measure the number and behaviour of YouTube users, including information that links the visit to our website to their Google account, if the user is logged in.

Telefónica SA uses the plug-in for sharing and rating on Google +1, including the information that links the visit to our website with the user’s Google account if the user is logged in and share it with their social circles.

For more information see Google’s Privacy Policy

Intrusion levels associated with the cookies we use

The aforementioned cookies incorporate an ‘intrusion level’ criteria based on a scale of 1 to 3, in which:

  • Level 1: Corresponds to internal use cookies that are essential for providing the service requested by the user.
  • Level 2: Corresponds to anonymous internal use cookies needed to maintain content and browsing, in addition to cookies managed by third-parties in the framework of the services expressly requested by the user on their websites (e.g. social plug-ins for Facebook or Twitter, incrusted videos and maps).
  • Level 3: Corresponds to cookies managed by third-parties in the framework of services not expressly requested by the user, allowing them to be tracked through websites not belonging to Telefónica SA (e.g. graphic advertising management platforms). This level is specified along with the name of the owner. Using level 3 cookies is subject to the prior consent of the user who must expressly accept them.


These lists will be updated as quickly as possible as the services offered on the website change and evolve. However, during the update the list might not include a cookie, but these cookies will always have the same purposes as those included in these lists.

Last updated January 2017.